Shipping Policy

Shipping Information:

  • offers free shipping on orders of $35 or more in the continental U.S. Customers will be charged $6.99 for shipping on orders under this threshold. Customers in the Dominican Republic will be charged a flat shipping rate of $65 USD.
  • orders are processed and shipped within 1 business day. Items ordered should arrive between 2-5 business days after being processed. Orders to the Dominican Republic should arrive between 10-14 business days after being processed. 
  • We currently only ship to the continental US and and Dominican Republic and don't ship to P.O Boxes.
  • After placing an order, you will receive an e-mail confirming that your order has been placed, and another confirming that it has shipped.
  • orders cannot be cancelled once they are placed, but our return process is quick and easy. Ortiz34 offers free returns within 30 days from delivery of the order. All merchandise being returned or exchanged must be unused and have their original tags and packaging. All orders being shipped to the Dominican Republic are final (there are no exchanges, returns, or refunds).

 Additional Information:

  • Orders are processed Monday-Friday, excluding holidays
  • Orders placed before the 11 AM EST cutoff time will be processed and shipped that business day
  • Orders placed after the cutoff time will be processed and shipped the next business day

 Still Have Questions?

Email our customer service team us at or reach out to us on our Contact Us page.